Customer Service

Customer service is the backbone of your business and the one and only area that can breed word of mouth and recommendations.

Any business can attract customers to their website, shop or unit, but it is how you look after your customers that will make them want to come back again and again.

You will receive expert advice and guidance on delivering great customer service to build into your marketing strategy including:

  • Design of customer care letters
  • Telephone Techniques
  • Face to face service techniques
  • ‘Keeping in Touch’ strategies
  • Customer Care 'Wish List'
  • Creating effective database marketing
  • Passionate About Marketing
  • >lsc
  • IBA
  • Public Speaking Association
  • Geoff Ramm